Zammad

Das Open-Source-Ticketsystem für Ihren Kundenservice: Kommunikation zentral verwalten

Zammad ist Helpdesk-Software für Unternehmen, die Kundenkommunikation an einem Ort organisieren möchten. Verwalten Sie Anfragen als Tickets und behalten Sie den Überblick über ihre Bearbeitung.

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Übersicht einer Helpdesk-Oberfläche zur Verwaltung von Kundenanfragen und Tickets

Übersicht

Anfragen als Tickets verwalten

Das Ticketsystem bündelt Kundenanfragen in einer zentralen Arbeitsumgebung und unterstützt die strukturierte Bearbeitung.

Arbeitsplatz mit Software-Dashboard auf einem BildschirmA modern office desk with a computer displaying a dashboard with charts and graphs, a keyboard, and a mouse. In the background, two blurred figures walk past laA modern office desk with a computer displaying a dashboard with charts and graphs, a keyboard, and a mouse. In the background, two blurred figures walk past laA modern office desk with a computer displaying a dashboard with charts and graphs, a keyboard, and a mouse. In the background, two blurred figures walk past laA modern office desk with a computer displaying a dashboard with charts and graphs, a keyboard, and a mouse. In the background, two blurred figures walk past laA modern office desk with a computer displaying a dashboard with charts and graphs, a keyboard, and a mouse. In the background, two blurred figures walk past la

Open Source

Helpdesk-Software mit offenem Quellcode

Zammad entwickelt Open-Source-Helpdesk-Software für Unternehmen, die ihre Kundenkommunikation zentral verwalten möchten.

Team an Bildschirmen mit Code und technischen DiagrammenA collage of three scenes depicting modern office work: a team collaborating around computer monitors displaying code, a video conference call in a soundproof bA collage of three scenes depicting modern office work: a team collaborating around computer monitors displaying code, a video conference call in a soundproof bA collage of three scenes depicting modern office work: a team collaborating around computer monitors displaying code, a video conference call in a soundproof bA collage of three scenes depicting modern office work: a team collaborating around computer monitors displaying code, a video conference call in a soundproof bA collage of three scenes depicting modern office work: a team collaborating around computer monitors displaying code, a video conference call in a soundproof b

Einsatzszenarien

Kundenkommunikation zentral organisieren

Das Helpdesk-System richtet sich an Unternehmen, die Kundenkommunikation an einem Ort verwalten möchten.

Kolleginnen und Kollegen stimmen sich an einem Bildschirm abA diverse group of colleagues collaborating in a modern office setting, with some looking at computer screens displaying code and diagrams, while others are engA diverse group of colleagues collaborating in a modern office setting, with some looking at computer screens displaying code and diagrams, while others are engA diverse group of colleagues collaborating in a modern office setting, with some looking at computer screens displaying code and diagrams, while others are engA diverse group of colleagues collaborating in a modern office setting, with some looking at computer screens displaying code and diagrams, while others are engA diverse group of colleagues collaborating in a modern office setting, with some looking at computer screens displaying code and diagrams, while others are eng

Produkt

Ticketsystem für Kundenanfragen

Zammad ist ein web-basiertes Open-Source-Helpdesk-System zur Verwaltung von Kundenkommunikation.

Team arbeitet gemeinsam an Computern in einem modernen BüroA diverse group of colleagues collaborating in a modern office setting, with some looking at computer screens displaying code and diagrams, while others are engA diverse group of colleagues collaborating in a modern office setting, with some looking at computer screens displaying code and diagrams, while others are engA diverse group of colleagues collaborating in a modern office setting, with some looking at computer screens displaying code and diagrams, while others are engA diverse group of colleagues collaborating in a modern office setting, with some looking at computer screens displaying code and diagrams, while others are engA diverse group of colleagues collaborating in a modern office setting, with some looking at computer screens displaying code and diagrams, while others are eng

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